Wake Support
Email: info@totesoft.com
Target response times must be approved before they are published as a support commitment. Unless Totesoft signs a separate support agreement, published response targets should be described as goals rather than guaranteed service levels.
Supported topics
- installation and adding the gadget;
- license-state behavior;
- filter access;
- field selection;
- grouping and numeric metrics;
- Main, Grouped, and Chart behavior;
- CSV export;
- rate limits, partial loads, and Resume loading; and
- confirmed defects in supported releases.
Include with a request
- Jira site URL or site identifier;
- approximate time and time zone;
- Free, trial, or Paid state if known;
- filter ID, not confidential JQL;
- loaded versus matching issue count;
- selected fields and grouping/metric configuration;
- browser; and
- sanitized reproduction steps or screenshots.
Never send passwords, API tokens, full exports, confidential issue text, or unnecessary personal information.