Totesoft Documentation

Espresso Support

Contact

Email: info@totesoft.com

Suggested initial-response target: acknowledge within three business days. This should be published as a target, not a guaranteed SLA, unless Totesoft approves a binding support commitment.

Supported topics

• installation and permission consent;
• workflow post-function configuration;
• supported numeric fields and operators;
• target field updates;
• Recent runs outcomes;
• field-context, permission, and rate-limit troubleshooting; and
• confirmed defects in supported releases.

Include with a request

• Jira site identifier;
• workflow and transition name;
• test issue key;
• source and target field IDs;
• Recent runs outcome code and timestamp;
• app version/environment if known; and
• sanitized screenshots.

Do not send source numeric values unless support specifically requests them through an approved secure process. Never send credentials, tokens, or full issue exports.

Security reports

Use the subject Espresso Security Report. Include affected version, concise reproduction steps, and impact. Do not publicly disclose an unresolved vulnerability or include live customer data.